FAQs

Do I need a doctor’s referral to receive treatment?

Functional Medicine treatment (Fatigue, hormone health, pelvic health, sexual dysfunction, optimal performance, etc):n No physician’s referral is necessary however we are just one part of your team to help you reach your health goals so should you decide that you want us to reach out to your PCP, with your permission, we would be happy to discuss our program with them. We leave this decision up to our patients.

Physical Therapy (muscle and joint pain, pelvic health, sexual dysfunction): Direct Access refers to visiting a physical therapist without a prescription or referral. You don’t have a prescription for physical therapy? Nothing to worry about!

Physical therapists can be contacted directly without a physician’s prescription or referral. All fifty states and the District of Columbia have made a ruling enabling patients “direct access” to physical therapy services and programs.

In other words, the government made it acceptable for individuals to go straight to a physical therapy clinic of their choice and receive the resources and treatment they require.

Can I go to any physical therapy clinic?

Thanks to Direct Access laws, you can!

The APTA’s website states, “Direct access means the removal of the physician referral mandated by state law to access physical therapist services for evaluation and treatment. Every state, the District of Columbia, and the US Virgin Islands allow for evaluation and some form of treatment without a physician referral.” This means you can choose what clinic you want to receive treatment from without waiting for your primary care doctor to refer you to them. No referral or prescription is necessary!

How can I make an appointment?

Scheduling an appointment at New You Health and Wellness in Wauwatosa, WI is easier than ever! Our scheduling is easy, and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today at (414) 299-8121.

How is my progress measured?

Tracking your progress as you go through your personalized program is the most visible approach to gauge your improvement and progress. You should notice a significant improvement in your symptoms, discomfort and functional ability as you progress through your program..

How long is each appointment going to be?

Although every patient is different, the initial session usually lasts 1 hour. After that, each session could last 30-45 minutes depending on your situation.
The length of time will be determined by your unique needs, which our therapist will discuss with you. You’ll probably see your therapist once or twice a week for physical therapy and once every 4 to 6 weeks for Functional Medicine, with your appointments becoming more spaced out as you proceed through treatment.

Will my insurance cover the cost of treatment?

New You Health and Wellness is a fee-for-service practice. We do not bill insurance. For physical therapy treatment only, on patient request we would be happy to provide you with a detailed receipt that you can submit to your insurance for any available out-of-network benefits, however our technology is not covered by insurance currently so we are unable to submit for this therapy.

We choose this option because we want to work for you, not the insurance company. The unfortunate truth is many times the treatment you receive is based on what the insurance company will pay for and not necessarily what is the best option for you.

Medicare patients please be advised that Medicare does not pay for Functional Medicine consultations, or our advanced Shockwave therapy for musculoskeletal and joint pain.. Therefore you will receive paperwork to review and sign at your first appointment detailing that these services are not covered by Medicare and therefore, Medicare will not be billed for your treatment. Traditional physical therapy services that Medicare does cover are not allowed to be charged for out of pocket and therefore we do not charge for traditional physical therapy services for Medicare patients but if needed we will refer out to reputable physical therapists who we know and trust so that you can have the best of both worlds i.e. our cutting edge advanced pain relieving technology with New You Health and Wellness and utilize your physical therapy coverage elsewhere if desired.

We accept charge cards, checks or cash for payment of services.

What if I do not have insurance?

We are a cash based business so your payments are out of pocket. So if you do not have insurance, that’s okay. We also offer packages of 3, 6 and 9 treatments at a discounted rate should that help you with payment.

What should I do to prepare for my first appointment?

There are a few things we ask all patients to bring with them on their first visit to our office.

  • Complete paperwork emailed to you prior to attending your first appointment. If you do not receive an email or don’t have an email address please contact us at 414 299-8121 so we can send this information to you. It is extensive and likely will take 20-30 minutes to fill out.
  • Arrive 10-15 minutes early for your first visit.
  • Make a list of questions you’d like to ask during your first meeting.
  • Bring identification with you.
  • Please call our office ahead of time if you have any questions about the intake forms emailed to you (414) 299-8121.
  • Prepare to talk about your medical history, previous treatments, current medications, and other relevant details.
  • Make a list of any symptoms the therapist should be aware of. What has recently occurred to contribute to the symptoms (if known)? How long have you been dealing with this problem? What are you unable to do as a result of it?
  • Bring along or have access to any recent blood tests or reports from your provider to discuss with your practitioner.

What office policies should I be aware of?

If you are unable to make it to your appointment due to illness or another emergency, our clinic requests that you call us at least 48 hours before your scheduled appointment time to let us know. Any missed appointments that have not been rescheduled at least 24 hours in advance will result in a non-refundable charge of 50.00 dollars.

We also ask that if you have been exposed to the COVID-19 virus, please reschedule your appointment with our front desk so that we can maintain a safe, healthy environment for our patients and employees.

How can I pay for each session?

You will either prepay (telehealth and packages) or pay at the time of each visit. The following methods of payment are accepted: cash, cheque, debit card, and credit card. We’re also pleased to talk about payment options.

How can I schedule an appointment?

Scheduling an appointment at New You Health and Wellness in Wauwatosa, WI has never been easier or more convenient.

What do physical therapists do?

Our physical therapists assess and treat muscle and joint pain anywhere in the body. So any joint, any injury, any muscle can likely be treated by our PT. Other diagnosis we see are physical therapy for pelvic pain and discomfort and sexual dysfunction (ED, PGAD, painful intercourse). Our team consists of professionals that have the knowledge and experience to diagnose, evaluate, and treat any musculoskeletal ailment that may arise.

Every program is tailored to your specific requirements. We determine the severity of your injuries using objective measurements and tailor your treatment accordingly. In many cases our electrohydraulic Shockwave therapy called Softwave can be utilized to accelerate healing, enhance our treatment with manual therapy, and decrease the number of visits normally required.

Where can I find a physical therapist?

Our Wauwatosa, WI physical therapy clinic takes pride in providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to assist you in achieving your goals and leading a pain-free life.

You have the right to seek physical therapy at any facility of your choosing but when you choose New You Health and Wellness you will receive the highest quality care while achieving the results you seek.

Can my physical therapist diagnose me?

Your physical therapist will do a physical evaluation when you come for your initial session at New You Health and Wellness to establish the severity of your injury or illness. Your therapist will be able to establish what is causing your pain after a comprehensive assessment.

Your physical therapist and physician may collaborate to diagnose you. This will ensure that your diagnosis is correct and that your medical history is taken into consideration.

Can I choose any physical therapy clinic for treatment?

Thanks to Direct Access laws, yes, you can choose!

The APTA’s website states, “Direct access means the removal of the physician referral mandated by state law to access physical therapist services for evaluation and treatment. Every state, the District of Columbia, and the US Virgin Islands allow for evaluation and some form of treatment without a physician referral.”

To put it another way, you can choose which clinic you want to go to instead of waiting for your primary care physician to refer you to one. This does not require a referral or a prescription! Your insurance may dictate where you can go if you want your treatment to be covered by insurance so this can limit your options. However at New You Health and Wellness we are a cash business (no problem with credit cards or checks either) and because of that, we work for you, not the insurance company. Unfortunately many clinics who take insurance treat you based on what is covered by your insurance.

Do I need my doctor to refer me to receive physical therapy treatment?

Don’t have a prescription for physical therapy? No problem!

Individuals can go immediately to a physical therapy clinic of their choosing and obtain the materials and treatment they need, thanks to Direct Access regulations.

Direct Access allows you to see a physical therapist without needing a prescription or referral from a doctor. Patients in all fifty states and the District of Columbia now have “direct access” to physical therapy treatments and programs.

I do not have insurance. Can I still receive physical therapy?

We are a cash based business so your payments are out of pocket. So if you do not have insurance, that’s okay. We also offer packages of 3, 6 and 9 treatments at a discounted rate should that help you with payment.

Will my insurance cover the cost of treatment?

New You Health and Wellness is a fee-for-service practice. We do not bill insurance. For physical therapy treatment only, on patient request we would be happy to provide you with a detailed receipt that you can submit to your insurance for any available out-of-network benefits, however our technology is not covered by insurance currently so we are unable to submit for this therapy.

We choose this option because we want to work for you, not the insurance company. The unfortunate truth is many times the treatment you receive is based on what the insurance company will pay for and not necessarily what is the best option for you.

Medicare patients please be advised that Medicare does not pay for Functional Medicine consultations, or our advanced Shockwave therapy for musculoskeletal and joint pain.. Therefore you will receive paperwork to review and sign at your first appointment detailing that these services are not covered by Medicare and therefore, Medicare will not be billed for your treatment. Traditional physical therapy services that Medicare does cover are not allowed to be charged for out of pocket and therefore we do not charge for traditional physical therapy services for Medicare patients but if needed we will refer out to reputable physical therapists who we know and trust so that you can have the best of both worlds i.e. our cutting edge advanced pain relieving technology with New You Health and Wellness and utilize your physical therapy coverage elsewhere if desired.

We accept charge cards, checks or cash for payment of services.

When can I schedule an appointment?

We have morning and evening appointments available to meet the demands of your busy schedule.

Our scheduling is easy, and we offer a convenient location and appointment times for you. Call us today at (414) 299-8121 or click here to request an appointment.

What kind of clothing should I wear for appointments?

Loose-fitting clothes that are comfortable for gentle exercises, as well as supportive shoes, are often good choices for treatments.

Dress comfortably in clothes that allow the therapist easy access to your problem areas.

How long should each appointment take?

Due to the fact that each patient is unique, the initial session normally lasts 1 hour. Following that, each session could go 45 minutes.

The duration of time will be determined by your specific needs, which will be discussed with you by our therapist. You’ll generally see your therapist once or twice a week at first, with greater space between meetings as you progress through treatment.

How is physical therapy different at New You Health and Wellness?

Why should treatment strategies be the same for every patient? We believe in individualized treatment regimens for each and every patient at New You Health and Wellness. When you come to our clinic, you will be put through a series of tests to determine the source of your injury or sickness. You will receive cutting edge advanced technology called electrohydraulic Shockwave treatment called Softwave if there are no contraindications for this treatment. This treatment has been shown in studies to decrease proinflammatory inflammation, pain and accelerate healing.

Your physical therapist may inquire about your medical history or request that you do particular movements or exercises so that they can observe any problems firsthand. Your therapist will then create a treatment plan that is unique to you. Joint mobilization, manual therapy, and therapeutic exercise, and shockwave are examples of such methods.

Can I benefit from PT treatments?

You certainly can! Everyone can benefit from physical therapy. We can discuss your options and help you decide if physical therapy is the right choice for you by working with you and your doctor. Contact us today to learn more about how PT can help you and make an appointment with one of our dedicated staff members. 414 299 8121

Do PT treatments hurt?

Physical therapy is meant to alleviate pain rather than exacerbate it. However, when you restore function, it’s possible that your pain levels will fluctuate. You may suffer some momentary discomfort but always at the level that you are comfortable with. You are the boss! Your comfort level is important to us and your healing process. Rest assured that some discomfort is a common side effect of physical therapy and should not be taken as a cause for alarm.

Communication with our therapist will help to reduce any discomfort you may feel during your physical therapy treatments. We want you to be pain-free and back to your normal activities as soon as possible.

What should I know about physical therapy?

It’s critical to understand that the overall goal of physical therapy is to restore pain-free mobility and function while also preventing the injury or pain from recurring.

Our physical therapists assess your movement patterns, determine the source of your pain, treat what they find with manual therapy and modalities such as electrohydraulic Shockwave and work with you to manage or eliminate it completely.

Physical therapists are highly trained medical professionals who specialize in musculoskeletal and neurological conditions. They collaborate with physicians if necessary to ensure that your treatment plan is as effective and efficient as possible. Physical therapy is a medical, hands-on approach to pain relief and function restoration.

While each patient’s condition and pain are unique, our physical therapist will use a variety of hands-on techniques, exercises, and equipment to quickly relieve pain and restore function.

How is my physical therapy treatment progress tracked?

As you go through your PT visits, you should see a considerable improvement in your discomfort and function.

The most evident way to measure your improvement and progress is to keep track of your pain and mobility levels as you proceed through your physical therapy program.

What should I do to prepare for my first appointment?

Preparing for your first appointment

  • Complete paperwork emailed to you prior to attending your first appointment. If you do not receive an email or don’t have an email address please contact us at 414 299-8121 so we can send this information to you. It is extensive and likely will take 20-30 minutes to fill out.
  • Arrive 10-15 minutes early for your first visit.
  • Make a list of questions you’d like to ask during your first meeting.
  • Bring identification with you.
  • Please call our office ahead of time if you have any questions about the intake forms emailed to you (414) 299-8121.
  • Prepare to talk about your medical history, previous treatments, current medications, and other relevant details.
  • Make a list of any symptoms the therapist should be aware of. What has recently occurred to contribute to the symptoms (if known)? How long have you been dealing with this problem? What are you unable to do as a result of it?
  • Bring along or have access to any recent blood tests or reports from your provider to discuss with your practitioner.

Can I continue seeing a therapist even when I feel better?

Yes, after you have finished your therapy sessions, you may require or want a maintenance program once a month, once a quarter or once every six months to prevent other injuries. If this is right for you, it will be discussed in your final treatment sessions.

We can also arrange to meet you at your gym to work with you on determining what equipment and exercises would be beneficial in your continued recovery.

When will I start to feel better?

Because each patient’s diagnosis is unique, our therapist will work with you and your referring physician to develop a treatment plan that is right for you.

During your first visit, your physical therapist will determine your treatment plan and the number of visits required. If you are receiving a full evaluation then some treatment will be initiated. Our goal is to have you not some improvement the first time you walk out our doors. If you are having an abbreviated session based on a special we are running then some improvement may not be noted until you begin your full treatment session. The specials offer an opportunity for our patients to get a sample of what we do to make sure they are comfortable with their therapist and equipment being used. We do offer free 15 min introductory calls with a physical therapist to assess whether our program is likely right for you.

If you have any questions about the duration of your treatment plan, do not hesitate to reach out to your physical therapist. Our team is here to support you and answer your questions.

Do you treat my condition at your clinic?

You can be confident that our therapists are well-trained to assess and treat your condition.

Our physical therapists are state-licensed and have graduated from accredited physical therapy programs. They have received special training in all common and some uncommon musculoskeletal conditions, pelvic health, and sexual dysfunction. This includes women’s health and couples fertility.

Physical therapists have received years of university-level education in anatomy, physiology, kinesiology (the study of joint movement), neurology, and many other medical sciences. You are in capable hands!

Why does physical therapy take longer than I thought?

Everyone is different, and so is every pain condition! At New You Health and Wellness, our cutting edge advanced treatment strategies result in less visits to alleviate pain and discomfort than your typical physical therapy clinic. Our interventions can cut the number of visits necessary by 50-80% based on our experience. You will have access to a personalized treatment plan created based on your individual needs and goals and our advanced technology. Throughout your recovery process, our team will provide constant feedback and allow refinement of your program to ensure it provides optimal results.

We will keep you updated on your progress throughout each session and rely on your for feedback about how your function is improving in your daily life. If you have any questions or concerns about the length of your treatment plan, do not hesitate to ask your physical therapist. We are here to help you by providing clarity throughout this process.

Functional Medicine and Chronic Illness

Chronic illness is an illness that persists past six months and usually follows declining function in one or more of the body’s systems that had been going on for a period of time, even years. Optimizing health requires improving the underlying dysfunction that have contributed to the state of imbalance or illness.

Functional medicine provides tools and protocols to allow clinicians to identify the underlying dysfunction and assistant in balancing the physiology to create and move toward optimal health.

Most illness such as high blood pressure or diabetes are not predetermined by genetics. Rather, research has found that “our life span is largely epigenetically determined.” This means that “diet and other environmental influences can influence our life span” (and health) “by changing the epigenetic information” (Pal and Tyler, 2016)*. Epigenetics means “above the genes” and relates to the environment outside and inside your system.

In other words It is how our genes are expressed by our environment and lifestyle rather than our physical inheritance that contributes to disease development.
Lifestyle choices, diet, stress, some activities influence the turning on and off of gene expression which influences the development of symptoms, illness or full blown disease.

Our experienced Functional Medicine providers at New You Health and Wellness directly assess and address these parameters to help you become in charge of your own health outcomes.

We recognize that a person’s environment is not just what is on the outside, but what is on the inside as well.

The Functional Medicine approach at New You Health and Wellness is “patient centered” not “symptom centered” and creates a partnership with our patients through personalized programs that get results.

Do you use blood tests or other tests to determine the underlying cause(s)?

Yes, blood test and other test results are often helpful in determining the underlying issues. However, listening to our patient’s story and asking questions to identify patterns that patients may have not been aware of are as valuable as blood tests which are a snapshot of one period of time.

We often suggest further testing to confirm that we are on the right track or to further personalize a program. These tests may include urine analysis, stool analysis, saliva testing or blood tests. But each person’s program is unique to their own experience. Any tests that can be done with the patient’s physician and covered by their insurance are welcomed to keep costs down.

What is Functional Medicine?

Functional medicine is a holistic approach to creating health taking into consideration how our biological processes work together in our one system. This is in contrast to a conventional medicine approach that typically focuses on one body part at a time not taking into consideration how the systems can interact with each other. Functional medicine focuses on identifying and addressing the root cause of the illness or presenting symptoms.

Functional medicine asks how and why an illness or presenting symptoms occurred and then creates a systematic approach to addressing those issues.

It is an approach to patient care that views health

and illness as part of a continuum in which all components of the human biological systeminteract dynamically with the environment, producing patterns and effects that change over time. The goal is not simply to treat the symptoms, but to treat the underlying cause to alleviate the symptoms. We often tell our patients that you arrive at our office with several symptoms and systems that are related to your discomfort, fatigue, less than optimal hormone balance etc. So instead of treating addressing each symptom with a drug or medication, we find out where in this forest of symptoms or imbalances did most of the issues start. Then we ask, ‘why did it start there?’ And a treatment strategy is set up to address the why along the most likely organ system(s) from which the symptoms developed. This often allows significant improvement or elimination of the issue without simply treating the symptoms with medications and then treating the medications side effects with more medications.

Take thyroid function for example. In conventional medicine when you are diagnosed with a thyroid issue you are prescribed a thyroid hormone to replace the thyroid hormone that your body does not appear to be producing. Then one hormone is measured and monitored to see how effective this treatment strategy is. However many people after receiving the thyroid hormone replacement either still feel unwell or eventually experience the same symptoms or different symptoms coming back over time. When they go to the doctor they are often told everything looks fine. But they don’t feel fine and subsequently they are given more medication to address more symptoms. Unfortunately no one ever asks the question, “why was your thyroid hormone low in the first place?” Or “What can we do to boost thyroid hormone naturally without needing to take a medication?”

This scenario is exactly what happened to New You Health and Wellness founder Stacey Roberts. And it lead her on a multi-year journey to find optimal health and wellness for herself and then subsequently share her success with others.

What diagnosis do you treat?

  • Thyroid (sluggish or hypo)
  • Adrenal Fatigue or Exhaustion
  • Reproductive hormone issues contributing to fertility issues
  • Low progesterone, low testosterone, low or high estrogen
  • Low DHEA
  • Male Fertility Issues: Low sperm count
  • Female Fertility Issues: Unexplained Infertility, PCOS, Endometriosis, Secondary Infertility, Irregular cycles
  • Menopausal Issues
  • Fatigue
  • Sleeplessness
  • Mood issues
  • Sexual Health issues: Low libido, ED, PGAD
  • Gut Issues: Bloating, constipation, IBS, loose stools
  • Leaky gut
  • Food sensitivities
  • Recurrent colds/flus
  • Long Covid

https://pubmed.ncbi.nlm.nih.gov/27482540/

Do you accept my insurance?

We strive to provide the highest quality of care for our patients and see all of our patients privately, one-on-one. In order to provide this level of care and not be dictated to by insurances companies about the type of care we provide, we have chosen not to contract with insurance companies, including Medicare and Medicaid.at the time of service. We accept all forms of payment, including flexible savings and health savings accounts. We are happy to work with all of our patients to determine their plan, including frequency of appointments, based on their needs.

That being said, you may be able to receive reimbursement from your insurance company based on your “out of network” benefits. If this is of interest to you, you can obtain information regarding your coverage by contacting your insurance company and requesting information regarding coverage for “out of network physical therapy.” We are also happy to provide you with a superbill (itemized document) which has the necessary information to submit to your insurance company. Seeking and obtaining reimbursement for services is the sole responsibility of the patient.

What types of issues do you see?

We treat any musculoskeletal injury (injuries or pain related to joints, muscles, ligaments, tendons or bones).

Pelvic Health Issues
Sexual Health Issues
Please see drop down menus for specific diagnosis at the top of the page.

Do I Have to Have Internal Assessments if I am Seeing You for Pelvic Floor Issues or Sexual Health?

Internal treatments are an option but they are not necessary for everyone to feel better AND will only ever be done if you are comfortable with it. Many treatment techniques including Softwave treatment are done externally with great results.

However if your diagnosis related to pelvic health or sexual health would benefit from internal treatment this will be discussed with each patient and decided upon together. You will only ever receive treatments that are explained thoroughly to you and that you are comfortable with.

What are the costs?

Treatment costs typically start with 195.00- 235.00 for an hour of personalized one on one treatment. However sexual health and pelvic health can at times require more elaborate treatment strategies and more extensive Softwave treatment. For example an ED treatment will be between 250-300.00. But this will vary per individual as well. Should you not be sure that you want to hit the ground running with our full consultation and treatments we offer an abbreviated consult and treatment for 79.00-99.00. This lasts for 30 minutes and helps you become more comfortable with us if you not quite sure you are ready to start right away.

Will I receive more than Softwave treatment?

Typically yes, unless you are on a maintenance program of Softwave only. However all patients when they have a full initial consultation for at least 60 minutes will receive a holistic comprehensive treatment plan that can include Softwave therapy. And what makes us different from other clinics is we look at many different areas, are not dictated to by insurance companies about your treatment, and look at your situation from a holistic approach which means you get the benefit of all of the knowledge of our experienced therapists one on one addressing many areas that could be contributing to inflammation and pain. This includes a biomechanical assessment but it also when appropriate includes a review of your supplementation program and your nutritional plan as both can be effective strategies to help you get rid of your issue.

How does physical therapy differ for older adults?

Age-related changes in strength, flexibility, and balance increase the risk of falls. At our Wauwatosa, WI clinic, we will work together with you to investigate your medical history and determine what factors may be contributing to your situation and work to decrease your fall risk.

At New You Health and Wellness, we understand that as we age, our bodies become more susceptible to certain health risks. Our bodies undergo changes causing us to slow down and put us at risk for health conditions.

Luckily, physical therapy can help soothe some of the health conditions that your body may experience with age. If you are looking for pain relief, New You Health and Wellness can help! Call our office today for more information. 414 299 8121.

Do you do manual (hands on) treatment?

We are manual therapists with years of experience performing manual therapy when necessary and believe for musculoskeletal health and pelvic health manual therapy is integral to lasting improvement.

How Are Treatments Performed?

Along with our evaluation and manual therapy we offer Acoustic Wave or “True” Shock Wave Treatment (ESWT) which is noninvasive and many tiimes is painless. At times there can be a sensitivity felt over an area of inflammation but the level is always controlled by how you are feeling.. Gel is applied to the treatment area and acoustic waves are then released over the treatment area.

Do I need a doctors referral to see you?

We are always happy to partner with your other healthcare providers in your care. If you have a physician referral, please bring it to your first appointment. If you do not have a referral, we are still able to see you for your initial evaluation! The state of Wisconsin has direct-access for physical therapy, meaning that you are able to seek out physical therapy without a referral by a physician under certain circumstances. However, in order to continue treatment you may be required to see your physician. This is discussed with you at your initial evaluation.

How Many Treatments Are Needed?

The number of treatments needed depends on the indication that is being treated. Generally, most indications require 5-7 treatments. Each treatment session takes between 15-20 minutes.

What Types Of Results Are Expected?

Beneficial effects are often experienced after only one or two treatments. The technology has a high success rate per clinical studies. Patients treated report being pain-free and the true acoustic wave therapy can also dramatically increase the results of other regenerative treatments.

What Are The Possible Side Effects?

A truly amazing feat, this device has virtually no side effects. Patients can return to work immediately after treatment and there is typically no downtime. In rare cases, patients may get dizzy from the flashing light that occurs during treatment.